© ODLO WIND UK LIMITED Limited 2022. All rights reserved.
Our warehouse is currently undergoing an annual stock take; therefore, we are experiencing delays with shipping between Tuesday 9th August and Thursday 11th August. Our warehouse will resume shipping from Friday August 12th. Thank you for your patience during this time and please feel free to get in touch if there is anything we can help you with.
All discount codes are not applicable with outlet or bundle products.
We offer free standard delivery over a threshold - this will be displayed in your local currency on the product page. Delivery time varies by market, this will be displayed at checkout. Below the threshold, the shipping cost will be automatically calculated at checkout.
All customs / taxes and duties are calculated at checkout.
For Evri Next Day Delivery order by 2PM (UK Time) to receive the item the next working day after you make the order. If the order is made after 2PM the order will be with you two working days after it is purchased.
A shipping confirmation email will be sent to you once your item has been dispatched from our warehouse with tracking information. Please check your promotion folder if you don't see your confirmation in your primary inbox.
How can I track my order?
You will receive a shipping confirmation email from firstname.lastname@example.org once your parcel has been dispatched. The tracking information will be provided in this email. You will also receive an email from our courier with the information.
I didn't receive an order and shipping confirmation
After placing your order, you will receive an email confirmation from email@example.com containing the details of your order. We will also send you a shipping confirmation once your items have been dispatched.
Sometimes the order and shipping confirmations can end up in the promotion folder of your email provider rather than in the primary inbox. If this happens, please use the search box of your email provider and search for firstname.lastname@example.org.
To avoid this happening going forward, please move your order confirmation email into your primary inbox. Don't hesitate to contact us at email@example.com if you need further guidance.
If you would like to return your order you may do so within 30 days of the order date.
UK Returns: For all orders purchased from within the UK please email firstname.lastname@example.org with your order number and the products you wish to return. We can then send you a DHL returns label which you can then use to send your parcel back to us free-of-charge from your local DHL Drop Off Point.
Rest of the World Returns: For all orders outside of the UK please email email@example.com with your order number and the products you wish to return. We can then send you a DHL returns label which you can then use to send your parcel back to us free-of-charge from your local DHL Drop Off Point. For all orders placed via the ESW checkout you can request to return your items through the portal - https://returns.eshopworld.com/en-ie/ebx
When we receive your return we will refund you the amount you paid for the products. We do not refund shipping costs.
You need to return the product to us in the same condition and quantity (with hangtags etc.) as you received it. You are only liable for any diminished value of the items caused by handling other than what is necessary to establish the style, characteristics and the way it works. If you use the product before returning it you will get a part of or no return, depending on the product’s commercial value.
Can I exchange my item?
Unfortunately you cannot exchange an item so you will need to send us the item back using the free return label and place a new order.
When will I receive my refund?
It currently takes 14 working days to process your return and issue the refund from the time we receive your item back.
What types of payment do you accept?
We accept PayPal, Visa, Google Pay, AMEX and MasterCard. We charge the payment when shipping. At Henri Lloyd, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information when processing your order through a secure checkout system provided by Adyen and ESW.
Can I make a complaint regarding an order?
If you wish to make a complaint please write an email including a short description of your issue and include photos if applicable to firstname.lastname@example.org
Why was my order cancelled?
We’re sorry to hear your order has been cancelled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order. You’ll receive a cancellation email from us with more details regarding this and your refund will be in your account within the next 3-5 working days depending on your bank. (The cancellation e-mail may have been sent to your spam/junk folder so please check if you haven’t received any communication from us within a week of placing the order).
Can I cancel or change my order after I have placed it?
We know our customers want their items ASAP so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to email@example.com.
Are you able to offer repairs to all Henri-Lloyd products?
For all Repairs Service information please visit: www.henrilloyd.com/repairs
For UK repairs we have partnered with Scottish Mountain Gear who have over 35 years of experience successfully repairing all forms of outdoor clothing for almost all of the major outdoor manufacturers and retailers across Europe. Book your repair online by clicking the link on the Repairs Service page. For all NON-UK Repairs, our Repair Centre only offers a repair service for Henri-Lloyd jackets and technical clothing. We cannot currently offer repairs to Knitwear, Sweats, Polos, T-Shirts, Midlayers and Accessories. If you are uncertain about whether your product qualifies for a repair or are unsure on the repair option that you require please email: firstname.lastname@example.org and we can make an assessment.
© ODLO WIND UK LIMITED Limited 2022. All rights reserved.