CHRISTMAS EXTENDED RETURNS POLICY

For Christmas gifts, we have extended our 30 days returns policy. Items purchased online between the 17th November and 24th December 2024, can be returned up until 15th January 2024. For purchases made from the 25th December 2024, our normal refund policy will apply.

DISCOUNT CODES

All discount codes are only applicable on full price products and also exclude bundle products.

WHERE IS MY ORDER?

Whilst we do endeavour to have orders delivered to you as soon as possible, please be advised that standard delivery dates are an estimate.

SHIPPING

To track your order please click the tracking link on the shipping confirmation email. If you haven't received the shipping confirmation email please check your spam folder. For further help, please email info@henrilloyd.com.

We offer free standard delivery over a threshold - this will be displayed in your local currency on the product page. Delivery time varies by market, this will be displayed at checkout. Below the threshold, the shipping cost will be automatically calculated at checkout.

All customs / taxes and duties are calculated at checkout.

For DPD Next Day Delivery order by 2PM (UK Time) to receive the item the next working day after you make the order, or 2 working days if placed during a weekend. If the order is made after 2PM the order will be with you two working days after it is purchased.

A shipping confirmation email will be sent to you once your item has been dispatched from our warehouse with tracking information. Please check your promotion folder if you don't see your confirmation in your primary inbox.

How can I track my order?

You will receive a shipping confirmation email from info@henrilloyd.com once your parcel has been dispatched. The tracking information will be provided in this email. You will also receive an email from our courier with the information.

I didn't receive an order and shipping confirmation

After placing your order, you will receive an email confirmation from info@henrilloyd.com containing the details of your order. We will also send you a shipping confirmation once your items have been dispatched.

Sometimes the order and shipping confirmations can end up in the promotion folder of your email provider rather than in the primary inbox. If this happens, please use the search box of your email provider and search for info@henrilloyd.com.

To avoid this happening going forward, please move your order confirmation email into your primary inbox. Don't hesitate to contact us at info@henrilloyd.com if you need further guidance.

RETURNS

You can return any purchase, free of charge, within 30 days of delivery. If you are in the UK and you would like to return your item, please email returns@henrilloyd.com with your order number and the products you wish to return. We will send you a DPD returns label. Please paste the label onto the parcel and write your order number on the label too. You can then send your parcel back to us free-of-charge from your local DPD Drop Off Point. We will refund you the amount of the products you sent back when we receive your returns. Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund.

For all returns outside of the UK:

You can return any purchase, free of charge, within 30 days of delivery. Please follow the link below to access our returns portal. Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund. If your order number isn't recognised on the returns portal, please email returns@henrilloyd.com stating the items you wish to return.

Can I exchange my item?

Unfortunately you cannot exchange an item so you will need to send us the item back using the free return label and place a new order.

When will I receive my refund?

Please allow up to 14 working days to receive and process your return and issue the refund.

What types of payment do you accept?

We accept PayPal, Visa, Google Pay, AMEX and MasterCard. We charge the payment when shipping. At Henri Lloyd, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information when processing your order through a secure checkout system provided by Adyen and ESW.

Can I make a complaint regarding an order?

If you wish to make a complaint please write an email including a short description of your issue and include photos if applicable to info@henrilloyd.com

Why was my order cancelled?

We’re sorry to hear your order has been cancelled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order. You’ll receive a cancellation email from us with more details regarding this and your refund will be in your account within the next 3-5 working days depending on your bank. (The cancellation e-mail may have been sent to your spam/junk folder so please check if you haven’t received any communication from us within a week of placing the order).

Can I cancel or change my order after I have placed it?

We know our customers want their items ASAP so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to info@henrilloyd.com.

General FAQ, Repair Centre

Are you able to offer repairs to all Henri-Lloyd products?

For all Repairs Service information please visit: www.henrilloyd.com/repairs

For UK repairs we have partnered with Scottish Mountain Gear who have over 35 years of experience successfully repairing all forms of outdoor clothing for almost all of the major outdoor manufacturers and retailers across Europe. Book your repair online by clicking the link on the Repairs Service page. For all NON-UK Repairs, our Repair Centre only offers a repair service for Henri-Lloyd jackets and technical clothing. We cannot currently offer repairs to Knitwear, Sweats, Polos, T-Shirts, Midlayers and Accessories. If you are uncertain about whether your product qualifies for a repair or are unsure on the repair option that you require please email: repaircentre@henrilloyd.com and we can make an assessment.

COMPETITIONS

Official Terms and Conditions for the Tracy Edwards MBE Live Interview Ticket Giveaway NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Eligibility: The Tracy Edwards MBE Live Interview Ticket Giveaway (the \"Giveaway\") is open to individuals who are 18 years of age or older at the time of entry. Entry Period: The Giveaway entry period commences on October 30, 2023, and concludes on November 20, 2023 (the \"Entry Period\"). How to Enter: To participate in the Giveaway and have a chance to win a pair of tickets to attend Tracy Edwards MBE's live interview in London with Jim McNeill, founder of the Ocean Warrior Adventure, please follow the instructions provided during the Entry Period. Entrants must complete all required steps and provide accurate information. Prize: The prize for the Giveaway includes two tickets for the Tracy Edwards MBE live interview event. The tickets are non-transferable and cannot be redeemed for cash or an alternative prize. Any expenses related to transportation, accommodation, or other costs incurred to attend the event are the responsibility of the winner. Winner Selection: The winner will be selected at random from eligible entries received during the Entry Period. The selection will take place shortly after the Entry Period ends. The odds of winning depend on the number of eligible entries received. Notification of Winner: The selected winner will be contacted via email within two (2) days of the end of the Entry Period. The winner must respond to the notification to claim the prize. If the selected winner fails to respond within the specified timeframe, an alternative winner may be chosen. Use of Personal Information: By entering the Giveaway, you consent to the collection, use, and sharing of your personal information for the purpose of administering the Giveaway and related communications. Personal information will be handled in accordance with the Privacy Policy. General Conditions: The organisers reserve the right to disqualify any entrant who violates these Terms and Conditions, tampers with the entry process, or acts in a disruptive or unfair manner. The organisers may also suspend or cancel the Giveaway for any reason, including technical difficulties or fraud. Release and Limitation of Liability: By participating in the Giveaway, entrants agree to release and hold harmless the organisers, their affiliates, and their respective officers, directors, employees, and agents from any and all liability for any injuries, losses, or damages of any kind resulting from participation in the Giveaway or the acceptance, use, or misuse of any prize. Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the organisers are based.

Winter Sailing Kit Competition - Terms and Conditions Eligibility: By participating in the Winter Sailing Kit competition, you agree to comply with and be bound by the following terms and conditions. This competition is open to adults aged 18 years or older. Competition Prize: By clicking 'Enter Now,' you enter for a chance to win a Winter Sailing Kit, which includes the following items: One (1) Ice Mpro Jacket One (1) Ice Mpro Salopette One (1) Navy Mav Hooded Warmer Jacket One (1) White Mav Tech Polo Newsletter Subscription: By entering the competition, you grant Henri-Lloyd permission to include your email address in our newsletter distribution list. You will have the option to unsubscribe from our newsletter at any time by following the instructions provided in the newsletter. Competition Period: The Winter Sailing Kit competition is scheduled to run from 30th October 2023 to 28th November 2023. Any entries received after the closing date will not be considered. Winner Notification: If you are selected as the winner, Henri-Lloyd will contact you via the email address you provided during entry. You must respond to the notification email within seven (7) days to claim your prize. Failure to respond within the stipulated time may result in the selection of an alternate winner. Prize Substitution: In the event that the specified sizing or colour options for the Winter Sailing Kit items are unavailable, Henri-Lloyd reserves the right to provide alternative items of equivalent value and quality. Newsletter and Communications: By entering the competition, you consent to receive email newsletters and other communications from Henri-Lloyd. These communications may include updates, promotions, and special offers. You have the right to opt out of these communications at any time by unsubscribing. Privacy: Henri-Lloyd is committed to protecting your privacy. Personal information collected during this competition will be used in accordance with our Privacy Policy, which can be found on our website. Disqualification: Henri-Lloyd reserves the right to disqualify any entrant who violates these terms and conditions or engages in any fraudulent or unethical behaviour. Limitation of Liability: Henri-Lloyd and its affiliates will not be held liable for any claims, damages, losses, or expenses arising from your participation in the competition, receipt of the prize, or any related activities. Governing Law: This competition and these terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from or related to this competition will be subject to the exclusive jurisdiction of the courts in the United Kingdom.