PLEASE NOTE - Due to the lastest Covid-19 shipping restrictions, we are currently experiencing some temporary short delays in getting your order delivered on time to you. We apologise for any inconvenience and please don't hesitate to contact firstname.lastname@example.org if you have any questions regarding your order.
We offer free standard delivery on orders over £70, 70€, 800SEK and $400. The delivery of your order will take 3 to 4 working days worldwide from the time the order is dispatched. Below the threshold, the shipping cost will be automatically calculated at checkout. Please note that local customs and duties may apply in the US for orders of $800 and above.
A shipping confirmation email will be sent to you once your item has been dispatched from our warehouse with tracking information. Please check your promotion folder if you don't see your confirmation in your primary inbox.
How can I track my order?
You will receive a shipping confirmation email from email@example.com once your parcel has been dispatched. The tracking information will be provided in this email. You will also receive an email from our courrier with the information.
I didn't receive an order and shipping confirmation
After placing your order, you will receive an email confirmation from firstname.lastname@example.org containing the details of your order. We will also send you a shipping confirmation once your items have been dispatched.
Sometimes the order and shipping confirmations can end up in the promotion folder of your email provider rather than in the primary inbox. If this happens, please use the search box of your email provider and search for email@example.com.
To avoid this happening going forward, please move your order confirmation email into your primary inbox. Don't hesitate to contact us at firstname.lastname@example.org if you need further guidance.
Do you accept returns?
If you regret your purchase you can return your item free of charge within 14 days of receiving it. We have extended our returns until the 15th of January for any purchase placed before the 30th Dec.
Please use the enclosed return label and should you have any further questions you can contact us at email@example.com for further instructions. When we receive your return we will refund you the amount you paid for the products. We do not refund shipping costs.
You need to return the product to us in the same condition and quantity (with hangtags etc.) as you received it. You are only liable for any diminished value of the items caused by handling other than what is necessary to establish the style, characteristics and the way it works. If you use the product before returning it you will get a part of or no return, depending on the product’s commercial value.
Can I exchange my item?
Unfortunately you cannot exchange an item so you will need to send us the item back using the free return label and place a new order.
When will I receive my refund?
It currently takes 14 working days to process your return and issue the refund from the time we receive your item back.
What types of payment do you accept?
We accept Visa and MasterCard. We charge the payment when shipping. At Henri Lloyd, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information when processing your order through a secure checkout system provided by Klarna.
Can I make a complaint regarding an order?
If you wish to make a complaint please write an email including a short description of your issue and include photos if applicable to firstname.lastname@example.org