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Returns

If you regret your purchase you can return your item free of charge within 14 days of receiving it. If you are wanting to return all or part of your order and are from the UK please email returns@henrilloyd.com with your order number and the products you wish to return. We can then send you a DPD returns label which you can then use to send your parcel back to us free-of-charge from your local DPD Drop Off Point. Please use the enclosed return label and should you have any further questions you can contact us at returns@henrilloyd.com for further instructions. When we receive your return we will refund you the amount you paid for the products. We do not refund shipping costs. You need to return the product to us in the same condition and quantity (with hangtags etc.) as you received it. You are only liable for any diminished value of the items caused by handling other than what is necessary to establish the style, characteristics and the way it works. If you use the product before returning it you will get a part of or no return, depending on the product’s commercial value.