Online Returns

UK & Rest of the world

If you regret your purchase you can return your item free of charge within 14 days of receiving it.

If you are wanting to return all or part of your order and are from the UK please email returns@henrilloyd.com with your order number and the products you wish to return.

We will send you a DHL returns label. Please paste the label onto the parcel and write your order number on the label too.
You can then send your parcel back to us free-of-charge from your local DHL Drop Off Point.

We will refund you the amount of the products you sent back when we receive your returns.

Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund.







Europe & Scandinavia

If you regret your purchase you can return your item free of charge within 14 days of receiving it.

If you are wanting to return all or part of your order, please use the returns label that was sent inside your parcel at the time of delivery.

Sweden, Denmark and Finland:
Please take your return to a PostNord drop off point and ask for a receipt.

All European countries:
Please return your parcel to a DHL drop off point and ask for a receipt.

In the eventuality that no return label was provided in your parcel, please email returns@henrilloyd.com with your order number and the products you wish to return. We will then send you a DHL returns label which you can then use to send your parcel back to us free-of-charge from your local DHL Drop Off Point.

We will refund you the amount of the products you sent back when we receive your returns.

Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund.