Online Returns

UK, Europe & Rest of the world

You can return any purchase, free of charge, within 30 days of delivery.

If you are in the UK, EU, US, ROW or ROE and you would like to return your item, please email returns@henrilloyd.com with your order number and the products you wish to return.

We will send you a DHL returns label. Please paste the label onto the parcel and write your order number on the label too.
You can then send your parcel back to us free-of-charge from your local DHL Drop Off Point.

We will refund you the amount of the products you sent back when we receive your returns.

Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund.

Scandinavia

You can return any purchase, free of charge, within 30 days of delivery.

If you are in Scandinavia and you would like to return your item, please follow the link below to access our returns portal.

Follow the steps on the portal and we will refund you the amount of the products you sent back when we receive your returns.

Please return the products to us in the same condition and quantity (with hangtags etc.) as you received it. Please do not use the product before returning it us. If a product has been used we will not be able to provide a refund.