Privacy Policy

YOUR PRIVACY IS OUR PRIORITY

Updated April 2018

When you place an order online you must give your consent for us to use your personal data in the way outlined in this policy.

By using our services you consent to the use of your personal data in line with this privacy policy. Please check back frequently to see any updates or changes to our privacy policy.

Should you wish to revoke or update your consent in relation to our privacy policy please contact our Data Protection Officer, Deborah Barber on dbarber@henrilloyd.co.uk

This privacy policy is about how we collect, store, and use the personal information that you provide to us online. This privacy policy relates to Henri Lloyd, company registered in England No. 773829. This website is owned and run by Henri Lloyd. Our online services refers to www.henrilloyd.com, our third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. Social Media handles @henrilloyd63 @henrilloydwoman and @hl_marine.

If you are under 13, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

OUR POLICY OUTLINED

At Henri Lloyd we respect your privacy and will only use the personal information that you supply to us to process current and future orders unless you opt in to receive marketing communications or to receiving marketing communications from trusted 3rd parties. We collect personal information about you when you register or subscribe for one of our services, competitions or offers, place an order online or opt in within our stores. When you place an order or access your account information online, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. We do not keep any payment details on file; all payments are direct between you and our payment provider.

When you place an order online we will pass your information to third party processors where necessary to fulfil an order, for example to our Courier DPD so they can ship the order and send tracking notifications.

We share information with our data processor Dot Mailer, for the purpose of email marketing if you buy online. We will only email you with marketing communication if you have opted in to receive such notifications at checkout or on a previous occasion. We securely pass and store all web order information within Dot Mailer for the purpose of reporting and to help us better understand the online shopping patterns of our customers. Capturing this data helps us to improve your online experience and helps us serve you better in future. Henri Lloyd has entered into shared privacy agreements with all data processors to ensure the individual’s data protection obligations are met. You may request erasure of this shared data at any time.

We do not pass on any of your details to third parties for marketing purposes unless this has been expressly stated and opted into at point of sign up.

WHAT INFORMATION DO YOU HOLD?

When you place an order or subscribe we will collect your name, billing and delivery address, e-mail address, contact number and IP address. Through registration and preferences we may collect your date of birth. Through cookies and browsing data we may link your shopping preferences to your email address. We may record which products you are interested in and which products you purchase. This enables us to process your orders and improve the products and services we offer. We do not keep any payment details on file; all payments are direct between you and our merchant bank, faciliated by PayPal or our payment Gateway, SagePay who are fully PCI compliant.

You may request a copy of the information we hold on you by emailing onlineteam@henrilloyd.co.uk

HOW DO YOU USE IT?

Personal information held is used in the processing of orders, this includes passing email and mobile phone data to our carriers so they can contact you in respect of delivery time and ascertain your availability. DPD act as the courier for Henrilloyd.com and are considered a Data Controller in new legislation. Henri Lloyd has entered into shared privacy agreements with all data processors to ensure the individual’s data protection obligations are met.

Browsing/cookie data will be used to help us remember who you are and can help us display information on site that matches your preferences and interests. We will also use cookies to understand your preferences for email marketing which includes technology that allows us to remind you later that you have left items in your cart, if you don’t complete a purchase.

When you opt in for our email marketing we will use your email address, purchase and cookie data to tailor email campaign content to you and ensure we deliver the best possible content for you.

From time to time we may run competitions with 3rd parties where the 3rd party offers part of the prize. In these instances we would share your data with these third parties only if you expressly opt in to receive marketing communication from the third party. In this instance the third party will be clearly stated. Please note that you can unsubscribe from our or our partner emails at any time by clicking the unsubscribe button at the footer of any email. Alternatively you can contact our Customer Solutions team on onlineteam@henrilloyd.co.uk.

If we are requested by the police or other regulatory authority to provide your personal information we are required to do so by law.

HOW DO I UNSUBSCRIBE?

If at any point you no longer wish to receive marketing communication from us there are a number of ways you can unsubscribe.

1) You can click onto the "unsubscribe" link at the bottom of any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed. If you unsubscribe from marketing communication we will continue to send order despatch and confirmation emails, along with any other communication which relates to a specific sale or sale negotiation.

2) Alternatively, you can contact our customer services by calling 0161 975 2555 Monday to Friday: 9am-5pm or by emailing us at onlineteam@henrilloyd.co.uk

HOW CAN I CONTACT YOU IN RELATION TO PRIVACY?

If you would like to discuss any element of our online privacy policy please direct your questions via email to our Data Protection Officer, Mrs Debbie Barber dbarber@henrilloyd.co.uk or contact via phone on 0161 975 2520.

CAN I SEE A COPY OF THE DATA YOU HOLD?

We understand that under new legislation you may request to see a copy of the data we hold on you at any time. We endeavour to provide you with this information free of charge and within a reasonable time frame. Should you wish to receive a copy of this data please contact our online team at onlineteam@henrilloyd.co.uk.

WHAT ARE COOKIES?

We and our business partners’ collect information about your use of our online services using cookies. Cookies are small files that are sent by us to your computer which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. Most websites use cookies.

You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

CAN I REMOVE COOKIES?

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

DO YOU HAVE ANY INFORMATION REGARDING GDPR?

You may view our GDPR frequently asked questions here >

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